ProTools is unquestionably the gold standard in audio production, whether you’ve got a small home studio or something much more elaborate. There are other audio recording programs on the market, but they don’t seem to have the luster or ease-of-use that ProTools affords its users. However, some issues do experience some technical issues with the software. Here’s a look at four common problems that users have with ProTools software and hardware, and how to fix them.
1. The program doesn’t recognize that the correct hardware is installed. Often, this will stop ProTools from even opening. It’ll simply display a message that says that the correct audio software hasn’t been detected, and advise the user to restart the hardware and make sure that it’s plugged in–then, ProTools shuts down. It can be very frustrating, but it’s usually not a problem with the ProTools installation, but rather the drivers of the hardware. Make sure that you’ve downloaded and installed the latest drivers for your audio hardware–and remember that the hardware has to an approved system for use with ProTools–and restart your computer. If this doesn’t work, you may need to reinstall ProTools after completely uninstalling it and deleting the ProTools folder on your computer.
2. DAE Error 9035 – This error means that there’s either no room on your hard drive to store the files you’re recording, or that one of the files in your ProTools session has an illegal character in its name (or the name is too long). If a session was created in Mac OS 9, check to see if there’s a forward slash in any of the file names associated with the session, as this can trigger the problem. Otherwise, you’ll need to either free up space on the hard drive you’re recording onto or switch to another hard drive, and the problem should be resolved.
3. Firewire and USB problems – If your ProTools system isn’t accessing an external controller properly via a USB or Firewire port, it’s probably either not interfacing correctly or not providing sufficient power to the device. Make sure that the controller is connected directly to the computer and not through any sort of hub, and try to disconnect any other external devices that may be using large amounts of power. Consider using another powered USB or Firewire device such as an external hard drive to check the ports. Make sure they’re in working order, and if you still have issues, consider the possibility that a driver issue is at the root of the problem (or a bad ProTools installation).
Do you know of any other common issues with ProTools software? Post in our comments section below.