I thought the Azur Salon in Houston, Texas was going to be a lifesaver for me days before I was to go on vacation. However I wound up damaging my automobile and left with color correction services that did not work.
I attempted to color my own hair on a Monday – using a deposit color gloss that was supposed to be brown – but I wound up with pitch black hair with a horizontal red patch across the middle. I frantically looked online to discover Azur, a salon with top ratings on City Search, and booked my appointment through their website.
The driving instructions listed on their web site stated that customers should park in the garage behind the salon; however, there was no warning either on the website or in the parking garage that SUV’s or large vehicles will not fit and will get stuck on the ramp if they attempt to use the garage. Unfortunately for me, my Honda CR-V got stuck and not only could I not move, each time I did, it damaged my vehicle further.
Fortunately the receptionist at the Azur Salon in Houston was going into work right as my Honda CR-V got stuck. She had to help me get out by directing me to move centimeters and telling me when to stop. If she wasn’t there at that precise moment, I don’t know what I would have done; however, despite getting help out of the parking garage ramp (that was made for tiny cars), my Honda CR-V suffered severe damage to the entire passenger side including the removal of my bumper, severe scraping and large indentations that looked like I was hit by another vehicle. The damage will cost me my insurance deductible, days without my vehicle, and time away to get the estimate – all because neither the salon nor the owner of the parking garage were responsible enough to warn drivers accordingly.
After calling my husband and crying, he convinced me to go ahead and get my hair sorted out. So I went into the salon only to have the customer service manager tell me that if I had made the appointment over the phone, she would have warned me not to park in the garage. If she knew the parking garage was a problem, then the salon has an obligation to warn customers on their web site as well.
So once I was calm, I met my hairdresser, Kim, who was to correct my color and save me from looking like I was in a punk rock band. Kim seemed insecure about her skills and her colleague even offered her assistance. I thought she might be new to hairdressing, or at least new to the salon, but as it turns out she’s been there for two years.
I told her that I used Clairol’s Colorgloss which is supposed to be a translucent deposit only color that is semi-permanent. Kim and her colleague had never heard of it despite the fact it is a product that is used at other salons. I told her how I’ve been using this same product for years and never had a problem and that it was ammonia free, but she and her colleague kept going on about how they didn’t know what was in it and therefore didn’t know how to correct my color. Don’t forget this salon got great reviews for being color correction specialists so I was a bit disappointed.
Kim decided to use something called Illumination which is supposed to remove the dye from my hair. I told her I had sensitive skin and asked if she could apply Vaseline around my hairline but the salon didn’t have any – what kind of salon doesn’t protect their client’s skin when coloring? Fortunately I brought my own (just in case) and applied it before she saturated my hair with the Illumination.
After one application we went back to her station and she blew dry a section of my hair to see if the Illumination worked. Unfortunately it did not so Kim applied it again. This time the black had turned into brown but there was still that red patch so I asked her to do it again – despite her colleague telling me this was as good as it was going to get. Fortunately the third time it worked and I was glad I proved her pompous, arrogant, know-it-all colleague wrong.
My hair was much lighter and it all seemed to blend. There was a lot of red and light brown in my hair but Kim said that’s because it was my natural color – wrong. Kim and I just did not click and it was uncomfortable for me because of it. She was young, hip and probably was very nice, but we just did not hit it off and that made things worse for me; in fact it made me more uptight in an already stressful situation.
Kim told me that my hair might get lighter each time I washed it but wasn’t sure what would happen. As it turns out, it got darker, much darker; and I not only wasted $95 at the Azur Salon in Houston, I also ruined my Honda CR-V in the process. What a waste of money, time and energy.
Kim told me that they normally charge an extra $20 to blow dry hair but that she didn’t charge me – no instead she just increased the price from $60 to $95 and didn’t even fix my hair.
I must say the receptionist was extremely nice, sympathetic, kind and caring and I owe her a great deal for helping me out of a tricky situation; however, I wasn’t that impressed with the Azur Salon overall. I know I was only there once and the other hairdressers might have been better, but based on my first visit, I will not return.
The Azur Salon is located at 3425 South Shepherd Drive, Houston, Texas, 77098. You really have to enter the salon from Colquitt Street and my advice is to find parking on the street. Do not attempt to use the parking garage; even if you do not drive a SUV, the parking spaces are small and the garage is tight.
The phone number for Azur is 713-526-3200. Their web site: www.azursalon.com. You can make appointments online even if you have not been there before; all you have to do is register.
The Azur Salon hours are: Monday and Saturday 9 AM – 4 PM, Tuesday and Friday 8:30 AM – 6 PM. The Azur Salon in Houston is an Aveda salon so at least they use great products.