This article includes top tips, ideas, guidance and ways that you could apply to your business, service or company to gain and retain more customers. As customers are key to every businesses success or failure it is essential you know how to treat your customers and keep them coming back for more:
Always be honest, trust worthy, reliable and clear about everything from terms of delivery to prices.
Don’t get or be too greedy it wont get you anywhere fast just focusing on money.
Do offer customer loyalty schemes, incentives and rewards.
Do treat every customer and potential customer as a king or a queen.
Do always give 110% customer service, make their experience and transaction smooth and pleasurable and they will return for more.
Do offer good quality products and services, nobody will want to use you again if your products are poor and your customer service is a lot less than desirable.
Always deliver more than what your customers have paid for. Under promise and Over deliver.
Always provide a courtesy call or email to customers who have brought products or services to ensure that they are happy with the level of customer service they received and so on.
Do make the customer the heart and soul of your business, without them your are going to be nothing.
Do conduct regular customer service surveys and so on, give people a freebie for their time and help, they will be honoured that you value them so much.
Be different, differentiate from your competitors. Offer products and services that other businesses and companies don’t offer, from A* customer service to free gift wrapping. Offering these little extras in your business will get and retain customers.
Resolve any complains that you receive timely, and professionally. Always remember to thank the customer for there complaint, it will help you improve your customer services and your business as a whole in the long run.
Do keep customers and potential customers informed. Offer a free newsletter or something similar. Let potential and existing customers see what you are up to and what you are planning for the future.
Do send out a card, be it a Christmas card, a birthday card or a Halloween card. Send 1 card to each of your customers or potential customers each year, sign it and add details of your company, let customers know you are thinking of them, and that you value them.
I hope you have enjoyed this article, I wish you good luck and success in gaining and retaining customers.