I’ve written in the past about how I like to browse the net for trial offers. At best, I use these experiences to gain information about products and services that I am eager to try. At worst, I have yet another scam – in a long, seemingly never ending list – to write an article about. MediaMogulMe is one of my more recent endeavors, and unfortunately, it has to join the list of unsuccessful products that while not an outright scam, definitely rely on providing misinformation to the public, and providing bad customer service.
I signed up on the MediaMogulMe website for what was supposed to be a $1.00 trial for a seven day trial period. It’s always very important to read the fine print in any service contract, and especially free trials, as they are often designed to trick the consumer into paying more money than they think they are signing up to pay. The exact terms of agreement were as follows:
Their terms of service go on to say: “Remember this is a risk free offer and for your convenience, you can call MediaMogulMe toll-free at 1-800-419-1932 within the first 7 days to cancel, and you will not be charged.”
Any reasonable person reading that would come to the conclusion that they would be charged only the $1 processing fee. Imagine my frustration, surprise, and general irritation at finding out that my card had been charged not only the $1 activation fee, but the $29.95 service rate immediately upon submitting my information.
Not being pleased with these shenanigans, I called them at the 1-800 number they provided. I talked to an extremely unhelpful customer service man who repeatedly wanted to assure me that the $29.95 was a “floater” charge that would come off my card in 8 days, when I canceled my service. It took 15 minutes and a discussion with a supervisor to have my account canceled immediately, and it will still take 48 hours to go through.
The lesson to be learned? MediaMogulMe is not truthful in their statements to their consumers, and offers argumentative and unhelpful customer service agents. I would not call them scammers, but I would definitely call them a company to avoid.