Upon arrival at Zac’s Auto Sales to pickup the U-Haul trailer that I’d previously called about, I was a bit surprised at their small location. Noticing the U-Haul trailers are kept behind the building on an un-level mud hole, I was tempted to leave.
Making my way inside, I was greeted by two overly friendly dogs. Having no wish to be licked or smell like dog, I tried everything to get them to back off. The lady who worked there simply stood there and watched this interaction until I finely stated I’d wait outside. I applaud these people for not leaving the pets at home all day alone. But seriously, the dogs should be better trained or the owners should pull them off people who obviously don’t want to play.
After she locked up the dogs, I returned inside. As she started to enter my rental into the U-Haul system, the phone rang. Instead of telling this caller that she was with someone, I got to listen to her tell them all about a vehicle for sale. Due to this call, it took forever for my rental to be entered into the system. This could have been partially avoided by her telling me during our call to do the rental over the website. I suspected she was stalling for some reason, and then she admitted that she was uncomfortable hooking up trailers. She stated that she would prefer to wait for her husband.
It is shocking that she knew what time I’d arrive and didn’t have someone there who could hook up the trailer.
After her husband arrived, I had to backup to the trailer. It was like an obstacle course between the tree and the parked vehicles. The lady felt I’d hit the tree branch, but the man didn’t. It turned out that he was right, as I didn’t hit the tree branch. But seriously, customers shouldn’t be placed in these uncomfortable situations. After all, I highly doubt they would have paid for the damages if I had hit the tree branch.
When I returned the trailer, the man was outside with the bigger dog. As the dog approached the vehicle, I put the window down and asked the man if the dog would possibly jump at the side of the vehicle and scratch it. He jokingly commented that the dog might.
From the moment I met him, everything I said was turned into a joke. It was beyond frustrating trying to communicate with this individual.
My friend who rode with me for the trailer return was also shocked by the man’s attitude. But he was really taken aback by the man’s insistence that he unhook the trailer. After all, he wasn’t the one who rented it. Having no idea what he was doing, it took him several tries to unhook the trailer. Instead of assisting my friend, the man simply stood there and smiled, as if he was enjoying the failed attempts.
There was no damage to either myself or my vehicle due to my visit to Zac’s Auto Sales. However, there was a lot of aggravation and I would not recommend them.